Help & Support
This plugin is provided WITHOUT warranty. We’ve taken measures to test it on a number of web hosts but it is your responsibility to test it out as well as make a full backup before you install or use this plugin. In addition, plugin is provided for free and we cannot promise support as that would be too time consuming and costly.
With all that said, this page will be a frequently asked questions page that will be written as questions come in. If you have questions about AWB, please ask below and we’ll attempt to answer it in a way that will be useful for everyone else. Before we get the FAQs, let’s look the requirements for the plugin.
- Linux host
- PHP 5.1+
- Uploads folder that is writable (exact permissions will vary but 777 normally does the trick)
- curl – this is a software for Linux that must already be installed
- shell_exec – this needs to be enabled to allow the zipping process. We don’t use a php zip library because it would limit your zip size to the amount of memory that is allocated by your host.
- zip – another software for Linux that needs to be already installed. It comes installed by default on most flavors of Linux but if it’s not installed, you’ll need it to be.
Questions & Answers
Q. The plugin is causing an error. What do I do? I can’t even reach my admin panel. Help!
A. Login to your web host via FTP and remove the ‘automatic-wordpress-backup’ folder from the /wp-content/plugins/ folder. Next, check the Web Host Compatibility page to see if your host is listed as compatible. If they are listed under untested, leave a comment below with your web host and we’ll email you to schedule a time to walk through the setup and in the process test that web host.
Q. Where is the database backup file?
A. Inside your zip, under wp-content > uploads > wp-s3-database-backup.sql
Q. Is this plugin compatible with WordPress Mu?
A. We haven’t tested it yet but the answer is probably “No” because of how MU stores files. Since Mu will be getting merged into regular WordPress in the near future, we probably won’t be spending time on adding compatibility for mu. Sorry.
Q. Is there a security risk to 777 on the uploads folder?
Please check out WordPress’s article on the dangers of 777. The crux of the issue is that the risk occurs when a hacker is able to upload a file into your website is the key time when they’ll be able to read and write files in your uploads folder and other folders. However, if a hacker is able to upload a file, they would have access to their entire database and be able regardless of the permissions set on the wp-content folders. The key really is to only upload plugins and files that you trust.
Sorry, support isn’t available.